HOW WE SHIP

Coolbrew Coffee concentrate is a fresh, perishable product. Your shipment will be marked REFRIGERATE UPON ARRIVAL; please refrigerate it as soon as possible. CoolBrew may be frozen if desired.

We will normally ship on Monday or Tuesday, and sometimes on Wednesday depending on your proximity to New Orleans. So if you have placed your order on say Wednesday or Thursday, it will not likely ship until the following Monday. If you place your order on Tuesday, it may ship on Wednesday if you live within a two day delivery range. See the UPS Ground transit time map for details.

Shipments are packed with insulation to minimize exposure to heat.

IF YOU HAVE PROBLEMS

If for any reason, you are not completely satisfied with your order, please call our customer service line at 1-800-293-3765 within five (5) days of the date of delivery. We will, at our option, replace any damaged or defective product or issue a complete refund excluding any shipping charges.